Call Vetting / Logging System

The Call Logging system allows the call taker to log Patient transport requests. If details for the patient already exist, these are retrieved.

The call can then be qualified by going through a series of questions and answers. The answers are each allocated a score, and at the end of the questions, the system will check the total against a pass / fail total score.

If the call passes, the system will then ask for transport type required, appointment and journey details.

If the call fails, the system allows the options of modifying the answer details, starting the escalation process (which allows for additional data to be entered and escalation documentation printed) or starting a new call.

All answers are stored against the particular patient, and can be retrieved when that patient logs another call, so that the answers can be checked against those previously given.

The system allows for the viewing of all previous calls, which may be searched for by patient or call number.

At any time, a schedule may be printed and sent to the relevant department responsible for organizing patent transport.

The system makes extensive use of user definable data, allowing it to be tailored to requirements.

All questions, answers, and scores for answers are user definable, as is the pass score.

Reports are available to track statistics.

                   Log Call – Capture / Retrieve Patient Details                      Log Call – Select Answer to Fourth Question

                                                      Log Call – Completed Appointment / Travel Details

          Log Call – Information Screen If Criteria Has Been Met     Log Call – Information Screen If Criteria Has Not Been Met

                                 Questions Maintenance Screen                                                         Questions Maintenance Screen